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codex · operators · Samuel Cahoon · ins_samuel-cahoon-activation-is-crucial

Activation is crucial: we built in-app onboarding to guide users to the Aha moment and reduce TTV.

By Samuel Cahoon · Senior Product Marketing @ Pontera | Prev. HubSpot | Scaling AI-native GTM strategy in mission-driven tech | Advocate 🏳️‍🌈 · 2026-04-10 · thread · Activation is crucial: we built in-app onboarding to guide users to the Aha mome

Tier B · TL;DR
Activation is crucial: we built in-app onboarding to guide users to the Aha moment and reduce TTV.

Claim

Amplitude says for half of all products, >98% of new users aren't active two weeks after first action. At Pontera, we made activation a top priority by product design, then built in-app onboarding guides in Pendo to directly guide users to the Aha moment, reducing time-to-value and increasing activation.

Mechanism

By researching the onboarding process and building in-app guides that directly lead users to the core value moment, you can measurably improve activation and reduce TTV. See claim.

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